jet9a Privacy Policy

jet9a ("we", "us", "our") operates the online casino and sports betting platform accessible at jet9a.io. We are committed to protecting and respecting the privacy of every individual who accesses our platform, whether as a registered player or as a visitor.

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by jet9a. This policy applies to all services offered through the jet9a platform, including casino games, sports betting, live dealer tables, payment processing, and customer support interactions.

Please read this Privacy Policy carefully before using the jet9a platform. By creating an Account or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described herein.

jet9a collects personal data that is necessary for the provision of our services, compliance with legal obligations, and the protection of our platform's integrity. The categories of personal data we collect include:

Identity & Contact Data: Full legal name, date of birth, gender, National Identity Card (NID) number or passport number, residential address, email address, and mobile phone number.

Account Data: Username, encrypted password, account preferences, responsible gaming settings, self-exclusion records, and communication preferences.

Financial Data: bKash mobile number, Nagad mobile number, Rocket account details, Upay account details, bank account information (for bank transfer players), transaction history, deposit amounts, withdrawal amounts, and balance records.

Technical Data: IP address, device type and identifier, browser type and version, operating system, screen resolution, time zone settings, and connection metadata.

Usage Data: Pages visited, games played, betting history, session duration, clicks and interactions within the platform, search queries, and feature usage patterns.

KYC Verification Data: Copies of government-issued identity documents, proof of address documents, and any supplementary documentation submitted to satisfy our Know Your Customer requirements.

Communications Data: Records of live chat sessions, email correspondence, and support ticket history between you and the jet9a support team.

The following table summarises the primary categories of data we collect and their intended use:

jet9a collects personal data through the following channels and mechanisms:

• Direct Submission: Data you actively provide when creating an Account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or updating your account profile.
• Automated Technologies: Data collected automatically when you access the platform, including via cookies, web beacons, pixel tags, session replay tools, and server-side logging. This captures technical and usage data without requiring active input from you.
• Payment Processors: Financial data shared with jet9a by payment partners such as bKash, Nagad, Rocket, and Upay in the course of processing deposits and withdrawals.
• Identity Verification Partners: Data returned from third-party KYC and document verification service providers used to authenticate identity documents submitted by players.
• Fraud & Security Providers: Device fingerprinting and behavioural analytics data provided by third-party anti-fraud systems to help us detect suspicious account activity.
• Third-Party Game Providers: Aggregated gameplay and outcome data shared by game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, used for bet settlement and game history records.

jet9a does not purchase personal data from data brokers or any third-party data marketplace. All data collected is sourced directly through your use of the platform or through the operational partners described above.

jet9a processes your personal data for the following specific purposes:

• Account Management: To create, maintain, and manage your player account, including authentication and account security.
• Service Delivery: To provide access to casino games, sports betting markets, live dealer tables, and all other features of the jet9a platform.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfer channels, and to maintain accurate transaction records in BDT.
• KYC & Age Verification: To verify that all players are aged 21 years or above, and to satisfy our identity verification obligations in accordance with our compliance framework.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct on the platform.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling, to enforce deposit limits and self-exclusion requests, and to ensure player welfare in accordance with our Responsible Gaming Policy.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and maintain records of support interactions.
• Legal Compliance: To comply with applicable laws, regulations, and lawful requests from competent authorities, including anti-money laundering (AML) and counter-terrorist financing (CTF) obligations.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time via your account settings or by contacting support.
• Platform Improvement: To analyse usage patterns and technical performance data in order to improve the jet9a platform, fix bugs, and develop new features.

jet9a processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual Necessity: Processing that is necessary to perform the contract between you and jet9a — specifically, your Account Terms & Conditions. This covers account management, service delivery, and payment processing.
• Legal Obligation: Processing required for jet9a to comply with applicable legal obligations, including KYC verification, age verification, AML checks, and record-keeping requirements.
• Legitimate Interests: Processing that is necessary for jet9a's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and platform improvement — provided such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where your explicit consent has been obtained. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Where jet9a relies on legitimate interests as the legal basis for processing, we conduct a balancing assessment to ensure that our interests do not unduly prejudice your fundamental rights and freedoms. If you wish to obtain more information about any specific balancing assessment, you may contact us at [email protected].

jet9a shares your personal data only in the circumstances described below. We do not share personal data with third parties for their own independent commercial purposes.

• Payment Processors: We share necessary financial and identity data with bKash, Nagad, Rocket, Upay, and supported banking partners solely for the purpose of processing your transactions.
• KYC & Verification Providers: Identity document data is shared with trusted third-party KYC service providers for the sole purpose of completing identity and age verification checks.
• Game Content Providers: Gameplay session data is shared with game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to facilitate game operation and bet settlement. These providers act as data processors under contractual data processing agreements with jet9a.
• Anti-Fraud & Security Partners: Technical and behavioural data may be shared with anti-fraud service providers to detect and prevent fraudulent activity, multi-accounting, and money laundering.
• Legal & Regulatory Authorities: jet9a may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where required to do so by applicable law, court order, or legal process.
• Business Transfers: In the event of a merger, acquisition, asset sale, or restructuring of the jet9a business, your personal data may be transferred to the acquiring entity, provided that the acquiring entity agrees to treat your personal data in accordance with this Privacy Policy.

jet9a uses cookies and similar tracking technologies to operate the platform efficiently, remember your preferences, and improve your experience. A cookie is a small text file placed on your device when you visit the platform.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without preventing core platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, display options, and responsible gaming limits across sessions.
• Analytics Cookies: Used to collect aggregated data about how players use the platform — such as which pages are visited most frequently and how long sessions last — to help us improve the user experience.
• Fraud Prevention Cookies: Used by our anti-fraud and security systems to detect unusual behaviour patterns and protect accounts from unauthorised access.

You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent you from logging in or using core features of the platform. jet9a does not use third-party advertising cookies or track your activity across external websites.

jet9a retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Active Account Data: Retained for the full duration of your Account's active status, plus a minimum of 5 years following account closure.
• KYC & Identity Documents: Retained for a minimum of 5 years from the date of account closure to satisfy AML and compliance record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction.
• Customer Support Records: Retained for a minimum of 2 years from the date of the last support interaction.
• Marketing Consent Records: Retained for as long as you remain an active marketing contact, plus 2 years following withdrawal of consent.
• Technical & Usage Logs: Typically retained for 90 days for routine operational purposes, and up to 5 years where required for fraud investigation or legal proceedings.

Where retention is no longer legally required and jet9a has no legitimate operational reason to retain your data, it will be securely deleted or anonymised so that it can no longer be associated with you as an individual.

jet9a employs a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and the jet9a platform is encrypted using industry-standard TLS encryption, ensuring that your personal and financial data cannot be intercepted in transit.
• Data Encryption at Rest: Sensitive data stored on jet9a servers — including KYC documents, financial records, and account credentials — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within jet9a is restricted on a strict need-to-know basis. All staff with access to personal data undergo data protection training and are subject to confidentiality obligations.
• Two-Factor Authentication: jet9a supports OTP-based two-factor authentication for player accounts to provide an additional layer of login security beyond username and password.
• Penetration Testing & Audits: The jet9a platform undergoes regular security assessments, including penetration testing and independent security audits, to identify and remediate vulnerabilities.
• Incident Response: jet9a maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify affected players promptly in accordance with applicable requirements.

As a jet9a player whose personal data we process, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] or via live chat.

• Right of Access: You have the right to request a copy of the personal data that jet9a holds about you, along with information about how it is being used and on what legal basis.
• Right to Rectification: You have the right to request that jet9a correct any inaccurate or incomplete personal data held about you. For standard account details, you may update information directly via your account profile.
• Right to Erasure: You have the right to request that jet9a delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to jet9a's legal obligation to retain certain data for compliance purposes.
• Right to Restrict Processing: You have the right to request that jet9a restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending verification of jet9a's legitimate grounds.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to jet9a processing your personal data where such processing is based on legitimate interests, including for direct marketing purposes. If you object to marketing, your data will be removed from our marketing communications immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

jet9a will respond to data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

The jet9a platform is strictly intended for adults aged 21 years and above. jet9a does not knowingly collect personal data from any individual under the age of 21.

If jet9a becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, the personal data will be securely deleted (subject to any legal retention obligations), and any funds associated with the account will be dealt with in accordance with applicable law.

If you believe that a person under the age of 21 has registered an account on the jet9a platform or has provided personal data to jet9a, please contact us immediately at [email protected] so that we can take appropriate action without delay.

jet9a reserves the right to update or revise this Privacy Policy at any time. When material changes are made to this policy, we will provide reasonable advance notice to registered players via email notification or a prominent notice displayed upon login.

The date of the most recent revision is displayed at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

Your continued use of the jet9a platform following the posting of any revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree to any revised Privacy Policy, you should cease using the platform and contact support to request the closure of your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jet9a handles your personal data, please contact us using the details below. All privacy-related communications should be submitted in English.

• Email: [email protected] — for written data rights requests and privacy enquiries. Responses within 2 business days.
• Live Chat: Available 24/7 directly from the jet9a platform for urgent account or data queries. Target response: under 5 minutes.
• Subject Line: When emailing regarding a data rights request, please use the subject line "Data Rights Request — [Your Username]" to ensure prompt routing to our data protection team.

jet9a takes all privacy enquiries seriously and is committed to resolving any concerns fairly and promptly. If you are not satisfied with our response to your privacy concern, you have the right to escalate the matter through the formal complaints process described in our Terms & Conditions.